Myntra has emerged as one of India’s leading e-commerce platforms specializing in fashion and lifestyle products, attracting millions of customers nationwide. With a wide assortment ranging from trendy clothing, stylish footwear, to home décor and beauty products, Myntra offers convenience and variety at your fingertips.
How to Cancel Order on Myntra
Myntra has emerged as one of India’s leading e-commerce platforms specializing in fashion and lifestyle products, attracting millions of customers nationwide. With a wide assortment ranging from trendy clothing, stylish footwear, to home décor and beauty products, Myntra offers convenience and variety at your fingertips.
However, despite the excitement of online shopping, sometimes things don’t go as planned. You might realize you ordered the wrong size or color, or maybe you found a better deal elsewhere after placing your order. Other times, you may accidentally place duplicate orders or simply change your mind. Whatever the reason, knowing how to cancel order on Myntra efficiently is a must-have skill for every shopper to avoid unwanted purchases and potential financial loss.
Fortunately, Myntra understands these situations and has designed a straightforward cancellation process to give users flexibility. Cancelling an order on Myntra is easy, but there are certain rules you must be aware of, such as cancellation eligibility based on order status, payment method, and timing.
In this complete and updated 2025 guide, we will take you through the entire process of cancelling your Myntra order. From when cancellation is allowed, how to do it on the app and website, to refund policies and common issues — we’ll cover everything to empower you with full control over your Myntra shopping experience.
II. Can You Cancel an Order on Myntra?
One of the most frequent questions Myntra shoppers ask is: Can I cancel my order on Myntra after placing it? The answer depends on the current status of your order and the specific policies Myntra has set.
Cancellation Eligibility: When Is It Allowed?
Myntra permits cancellation of orders only during the initial processing stages — that is, before the item is packed or shipped from the warehouse. Here’s what that means practically:
- Before Packing:
If your order status is ‘Confirmed’ or ‘Processing’, you can usually cancel your order without any issues. - After Packing or Shipping:
Once the status changes to ‘Packed’, ‘Shipped’, or ‘Out for Delivery’, the cancel button disappears, and cancellation is no longer possible.
To check your order’s current status:
- Open the Myntra app or visit www.myntra.com
- Navigate to ‘My Orders’ under your account profile
- Find the order you want to cancel and view its status
If the cancel option is not visible or the status shows packed/shipped, it’s time to wait for delivery and consider a return if needed.
How Does Payment Mode Affect Cancellation?
Myntra supports cancellation for all payment modes but with some important distinctions:
- Prepaid Orders:
Whether you paid by credit/debit card, net banking, UPI, or Myntra wallet, prepaid orders can be cancelled as long as they haven’t shipped. Upon cancellation, refunds are processed promptly. - Cash on Delivery (COD) Orders:
Cancellation before shipment simply stops the delivery. Since payment hasn’t been made yet, no refund process is needed. However, ensure you get cancellation confirmation via SMS or email to avoid disputes.
What Happens If You Try Cancelling After Shipping?
If you try to cancel after the order has shipped, Myntra does not allow cancellation to prevent disruption of delivery logistics. Instead, you must accept the delivery and use Myntra’s return and refund system within the return window, which is typically between 7 to 15 days depending on the product category.
Why Is There a Cancellation Window?
This policy ensures efficient warehouse and logistics management, preventing last-minute disruptions and enabling Myntra to maintain fast delivery schedules.
Summary Table of Cancellation Eligibility
This thorough understanding of when and how you can cancel order on Myntra lays the groundwork for the next sections where we will explore the exact step-by-step cancellation process, how to cancel specific items, refund timelines, and how to deal with common issues.
III. How to Cancel Order on Myntra – Step-by-Step Process
Knowing how to cancel order on Myntra correctly can save you time and stress. Myntra’s platform offers easy cancellation options both via the mobile app and website, designed to be user-friendly and fast. Here’s the complete, stepwise method for each:
1. Cancel via Myntra App (Android/iOS)
The Myntra app is the most convenient and widely used method for managing your orders, including cancellations. Follow these steps:
- Step 1: Open the Myntra App and Log In
Make sure you are logged in using the mobile number or email ID linked to your purchase. - Step 2: Navigate to ‘My Orders’
Tap the menu icon (three horizontal lines or profile icon) usually at the top left or right corner, then select ‘My Orders’ from the list. - Step 3: Select the Order You Want to Cancel
From your list of active orders, tap on the specific product or order you wish to cancel. - Step 4: Tap on the ‘Cancel’ Button
If your order is eligible for cancellation, you will see the ‘Cancel’ option. Tap on it to proceed. - Step 5: Choose a Reason for Cancellation
Select the most appropriate reason from the dropdown menu. Myntra uses this data to improve customer service and logistics. - Step 6: Confirm the Cancellation
Review your cancellation request and tap ‘Confirm’. You will receive a cancellation confirmation screen as well as an email/SMS notification.
2. Cancel via Myntra Website
If you prefer using a desktop or laptop, the cancellation process on Myntra’s website is just as straightforward:
- Step 1: Log in to www.myntra.com
Use your registered email or mobile number and password. - Step 2: Click on ‘Orders’
Locate the ‘Orders’ section in the top-right corner under your profile menu. - Step 3: Select the Item/Order to Cancel
Find the specific order or product from your active orders. - Step 4: Click ‘Cancel’
If available, the cancel button will appear next to the order. - Step 5: Provide a Cancellation Reason
Pick a reason from the list provided by Myntra. - Step 6: Submit Cancellation Request
Confirm your cancellation. A confirmation message and email will be sent.
Tips for a Smooth Cancellation Process
- Act Quickly: Cancellation is only possible before the order is packed or shipped, so act promptly.
- Check Your Email and SMS: Always wait for the confirmation notification to be sure cancellation was successful.
- Keep Screenshots: Save a screenshot of the cancellation confirmation for your records.
- Update Payment Info: If you used prepaid payment, ensure your refund account details are correct for a smooth refund.
IV. Cancellation Eligibility – When Is It Too Late to Cancel?
Understanding when it’s too late to cancel a Myntra order can prevent frustration and confusion. Myntra’s system automatically disables cancellation once your order moves to a stage where logistics and shipping are already in motion.
Signs It’s Too Late to Cancel
- The ‘Cancel’ button disappears from your order details in the app or website.
- Order status shows ‘Packed’, ‘Shipped’, or ‘Out for Delivery’.
- You receive a shipping confirmation or tracking number.
What to Do If You Miss the Cancellation Window
If you cannot cancel because your order is already in transit or out for delivery:
- Wait for Delivery: Accept the package at your doorstep.
- Initiate a Return: Myntra offers a straightforward return and refund process within a defined return window, typically 7 to 15 days depending on the product.
- Return Policy: Most apparel and footwear can be returned if they don’t meet your expectations or if you ordered the wrong size/color.
- Refund: After successful return and inspection, Myntra refunds your money as per their refund policy.
Why Does Myntra Restrict Cancellation After Shipping?
This policy helps Myntra optimize warehouse operations, reduce shipping errors, and maintain fast delivery schedules. Allowing cancellations after shipment would cause logistical chaos and increased costs, which could impact pricing and service quality.
V. How to Cancel Specific Items from a Myntra Order
If your Myntra order contains multiple items but you only want to cancel one or some of them, Myntra’s system allows partial cancellations. This is especially helpful if you changed your mind about just a few products without affecting the entire order.
Step-by-Step Guide to Cancel Specific Items
- Step 1: Open the Myntra App or Website
Log into your account on the Myntra app or website. - Step 2: Navigate to ‘My Orders’
Go to the ‘My Orders’ section where all your recent purchases are displayed. - Step 3: Select the Multi-Item Order
Find the order containing the multiple products you want to manage. - Step 4: Choose the Specific Item(s)
Myntra allows you to view each individual product within that order. Select the item(s) you wish to cancel. - Step 5: Tap on ‘Cancel’ for Those Items
If the items are eligible for cancellation (i.e., not yet packed or shipped), you will see the ‘Cancel’ button next to each. - Step 6: Provide a Reason for Cancellation
Select the reason from the dropdown menu for each item. - Step 7: Confirm Cancellation
Submit your cancellation request. Myntra will send confirmation via email and SMS.
Important Points to Remember
- You can only cancel specific items if they have not yet been packed or shipped.
- Cancellation of some items does not affect the remaining products in the order.
- Refunds for cancelled items are processed separately and may appear in your account at different times.
- If the cancel option is missing for specific items, it means those items have moved beyond the cancellation window and you need to opt for return post-delivery.
VI. Refund Process After Cancelling a Myntra Order
Once your cancellation is accepted, the next concern is how and when you will get your money back. Myntra’s refund process is designed to be transparent and timely, but timelines vary depending on payment methods.
Refund Timeline Based on Payment Mode
- Prepaid Orders (Credit/Debit Cards, UPI, Net Banking):
Refunds are usually processed within 3 to 5 business days after cancellation confirmation. The amount is credited back to your original payment method. - Myntra Credit or Wallet:
If you paid via Myntra wallet or have credit balance, refunds are often credited instantly or within 24 hours. - Cash on Delivery (COD):
No refund is necessary as payment was never completed. However, Myntra will send a cancellation confirmation SMS or email.
How Refunds Are Processed
- Myntra initiates the refund once your cancellation request is approved.
- For prepaid orders, the refund is processed through the payment gateway or bank.
- Depending on the bank or payment provider, the credit might take additional time to reflect in your account.
- Always monitor your bank statements and email notifications for refund confirmation.
What If You Don’t Receive a Refund?
- Ensure you received cancellation confirmation from Myntra.
- Check your payment account or wallet balance carefully.
- Contact Myntra support if the refund delay exceeds the promised timeline.
- Keep transaction IDs and booking details handy to speed up the resolution.
VII. Myntra Order Cancellation – Common Issues & Fixes
While cancelling an order on Myntra is usually straightforward, some users encounter hiccups that can cause frustration. Understanding these common problems and their fixes will help you navigate cancellation smoothly.
Common Issue 1: “Cancel” Option Not Showing
- Why It Happens:
The cancel button disappears if your order is already packed or shipped. Sometimes, app glitches or slow loading may also hide this option. - How to Fix:
- Refresh the app or log out and back in.
- Clear app cache or reinstall the app to fix display errors.
- If the order status shows ‘Packed’ or ‘Shipped,’ cancellation is not possible; you must opt for a return instead.
- Refresh the app or log out and back in.
Common Issue 2: Myntra App Not Loading or Crashing
- Possible Causes:
Network issues, app version bugs, or phone memory/storage problems can cause the app to crash or freeze. - How to Fix:
- Check your internet connection.
- Update the Myntra app to the latest version.
- Clear app cache or reinstall the app.
- Try cancelling via the website if the app is not functioning.
- Check your internet connection.
Common Issue 3: Order Cancelled but Refund Not Received
- Why Refund Delay Occurs:
Payment gateways and banks may take a few days to process refunds. Bank holidays or technical issues can also cause delays. - How to Fix:
- Wait at least 5–7 business days for prepaid payment refunds.
- Check your bank or wallet statement carefully.
- Contact Myntra customer care if the refund is delayed beyond the typical timeframe.
- Wait at least 5–7 business days for prepaid payment refunds.
Tips for Troubleshooting
- Always keep a screenshot of cancellation confirmation for proof.
- Maintain communication records with customer support for escalation if needed.
- Check for notifications from Myntra regarding your cancellation or refund status.
VIII. How to Contact Myntra Customer Support
If you face issues or have questions about how to cancel order on Myntra, Myntra’s customer support team is ready to assist you through multiple channels:
1. Help Center in the App or Website
- The Help Center is accessible from the Myntra app menu or website footer.
- It contains FAQs, guides, and troubleshooting tips for cancellations, returns, refunds, and more.
- You can raise complaints or requests directly here.
2. Live Chat Support
- Myntra offers a live chat feature within the app and website, allowing you to connect with a customer service agent in real-time.
- This is ideal for urgent queries related to order cancellation or refunds.
3. Phone Support via In-App Contact
- Some users get access to a callback option or phone support through the app depending on their issue and location.
- This lets you speak to a support agent directly for detailed help.
4. Email Support
- You can email Myntra at support@myntra.com explaining your issue with order cancellation.
- Include your order details, registered mobile number/email, and a clear description of the problem for faster resolution.
5. Social Media Support
- Reach out to Myntra on their official social media pages like Twitter and Facebook.
- Public messages often get faster attention and escalation.
Pro Tips for Effective Customer Support Interaction
- Have your Order ID, cancellation confirmation, and payment details ready before contacting support.
- Clearly explain your issue and mention “how to cancel order on Myntra” if related to cancellation.
- Be polite but persistent if your issue requires escalation.
- Follow up regularly until the issue is resolved.
IX. Alternatives to Cancelling – Modify or Return Instead
Sometimes you might not be able to cancel your order on Myntra because it’s already packed or shipped, or you may simply reconsider cancelling altogether. Luckily, Myntra offers flexible alternatives that can save you time, hassle, and money.
1. Let the Item Arrive and Initiate a Return
- If cancellation isn’t possible because the order has shipped, you can accept delivery and then initiate a return within Myntra’s return window, usually 7 to 15 days depending on the category.
- Returns are simple: just go to ‘My Orders’, select the product, and request a return.
- You’ll need to choose a reason (e.g., wrong size, color not as expected) and schedule pickup or drop-off as per Myntra’s guidelines.
- Refunds or exchanges are processed quickly once the item is received back in acceptable condition.
2. Use Myntra’s “Try & Buy” Feature
- Myntra offers a Try & Buy option on selected products, allowing you to receive and try items before finalizing your purchase.
- This feature helps avoid cancellations as you only pay for what you keep.
- If you don’t like the item, you can return it hassle-free without upfront payment.
3. Modify Your Order (If Available)
- Occasionally, for certain products or during early processing, Myntra may allow modifications like changing the size or color instead of cancelling.
- Check your order status and contact support promptly to inquire about modification options.
X. Important Tips Before Booking on Myntra
Avoid unnecessary cancellations by following these smart shopping tips when placing your Myntra orders:
1. Double-Check Size, Color, and Details
- Carefully verify product details, size charts, and color options before ordering.
- Myntra’s size guides and customer reviews are helpful tools to avoid ordering the wrong size.
2. Opt for Cancellation Protection When Available
- If available, select Cancellation Protection during checkout to give yourself the option to cancel later with a refund.
3. Review Return and Cancellation Policies
- Always read the product’s return and cancellation policy before confirming your order.
- Policies vary for different sellers and categories.
4. Confirm Your Shipping Address and Contact Details
- Ensure your delivery address and contact number are accurate to prevent delivery failures or delays.
5. Use Wishlist or Save for Later
- Instead of ordering immediately, add items to your wishlist or save for later to rethink before purchase.
