How to Cancel Zomato Gold Membership – Complete Guide

The revamped Zomato Pro offered new features tailored for delivery, such as priority delivery access, no-delay orders, exclusive discounts on delivery and dining, and curated restaurant access. These benefits made it extremely attractive to users who regularly ordered in. But as the digital food economy matured and customer habits evolved, the relevance of such subscriptions has come under scrutiny.

In recent times, the sentiment around Zomato Gold or Pro has shifted. While many users found value in the subscription during its early phases, others have begun to question its current utility. The frequent changes in terms and conditions, less-than-promised restaurant partnerships, and growing competition from rival services like Swiggy One, EatSure, and others have pushed users to reconsider their subscriptions.

A common concern revolves around auto-renewal, where users forget the renewal date and are unexpectedly charged for another cycle. The refund policies are also vague, and many users report difficulties in getting support or navigating Zomato’s help center. Others simply do not use the app as frequently anymore to justify the recurring charges.

If you find yourself in a similar situation—where the subscription no longer justifies its cost—then canceling Zomato Gold is a logical step. But the cancellation process isn’t always straightforward. Zomato’s interface doesn't always provide a clear button to “cancel,” and depending on whether you've subscribed via the Play Store, App Store, or directly through Zomato, the process may vary.

This comprehensive guide aims to make the process hassle-free for you. We will not only provide detailed step-by-step instructions on how to cancel Zomato Gold (Zomato Pro) on both mobile and desktop but also cover essential topics like auto-renewal deactivation, refund eligibility, post-cancellation consequences, and more. By the end of this guide, you’ll have a crystal-clear understanding of how to cancel Zomato Gold membership the right way.

Whether you're facing issues with the app, no longer find value in the membership, or are simply switching to another food delivery platform, this article will walk you through every detail you need to know before and after cancellation. Let’s begin by clarifying exactly what Zomato Gold (now Pro) is and what it currently offers.

2. What is Zomato Gold (Now Zomato Pro)?

To understand why so many users are choosing to cancel their Zomato Gold membership, it’s important first to understand what the service actually provides—and how it has evolved over time.

When Zomato Gold was first launched in India, it was a game-changer. The idea was to enhance the dine-in experience for users. With a Zomato Gold subscription, members were entitled to get either 1+1 on food or 2+2 on drinks at partner restaurants. For users who dined out frequently, this translated to massive savings. In its early days, Zomato Gold amassed a huge subscriber base and gave the company an edge in India's competitive food tech space.

However, as the pandemic hit and the dining-out culture took a nosedive, Zomato needed to rethink the offering. Thus was born Zomato Pro, a rebranding that focused more on delivery-based perks rather than dine-in experiences. Zomato Pro promised up to 40% off on dining, exclusive offers on delivery, faster order processing, and better customer support. It became a more delivery-centric version of Zomato Gold, designed to fit a post-pandemic world.

As of now, a Zomato Pro membership typically includes:

• Priority delivery: Faster delivery for Pro members, especially during peak hours.
  
  
• Exclusive discounts: Special discounts at select partner restaurants for both dine-in and delivery.
  
  
• Early access: To events, food festivals, and app-exclusive deals.
  
  
• Priority support: Faster response times from customer care for Pro members.
  
  

The pricing varies from ₹200 to ₹999 depending on the plan's duration and promotional offers. Zomato has also experimented with limited-time plans and bundled packages to attract and retain users.

Despite these benefits, several users have begun questioning the program's actual value. A growing number of restaurants are no longer part of the Zomato Pro program, and the discounts are often less impressive than advertised. Additionally, the platform frequently modifies the membership benefits without prior intimation, making it hard for users to know what they are actually paying for.

Another common criticism is the lack of transparency in the renewal process. Many users find that they are auto-renewed without warning, even if they had no intention of continuing. Since Zomato often doesn’t allow cancellations mid-cycle with refunds, this leads to frustration and a growing call for clarity and better support.

In this changing landscape, users must be aware of what they are signing up for—and more importantly, how to opt-out when the benefits no longer align with their expectations. In the next section, we will explore the most common reasons why users cancel Zomato Gold membership, setting the stage for the practical steps you can take to end yours.

3. Key Reasons People Cancel Zomato Gold Membership

While Zomato Gold (or Zomato Pro) has been marketed as a premium service offering convenience, savings, and exclusivity, many users eventually find that the benefits fall short of expectations. Understanding the primary reasons behind cancellations not only validates your own intent to cancel but also shows that this is a shared experience among a wide user base.

1. Inconsistent Value for Money

A significant number of Zomato Gold members eventually feel that the subscription doesn’t provide enough value to justify the cost. Initially, the subscription may seem like a money-saver, but over time, users realize that the participating restaurants are limited or the discounts are only applicable under restrictive conditions. Even when discounts are applicable, the savings may be minor compared to regular promotional coupons that non-members can use.

In fact, many users note that the same offers are available to non-Pro users through app-based coupons, especially during festivals or sales campaigns. When the line between paid and free user benefits blurs, the incentive to continue paying disappears.

2. Auto-Renewal Without Notice

One of the biggest frustrations among users is the automatic renewal of the subscription without a proper reminder or email alert. Many customers report being charged for a new subscription cycle without their active consent or awareness. Although Zomato's terms and conditions mention auto-renewal, the absence of an upfront reminder a few days before billing makes it seem deceptive.

The fact that many users only realize the renewal after seeing the deduction on their bank statement adds to the dissatisfaction. And in most cases, Zomato’s refund policy is unclear, making it hard to recover that amount.

3. Poor Customer Support Experience

Another common complaint that drives cancellations is poor customer service. While Zomato Pro is advertised as providing “priority support,” the reality often doesn’t live up to the promise. Many users have shared experiences where their concerns were not addressed on time, or they were met with generic responses instead of actionable help.

Particularly frustrating are cases where users try to resolve billing errors, failed payments, or refund requests and are met with unresponsive chatbots or long wait times for human assistance.

4. Limited Availability in Certain Areas

If you’ve moved to a smaller city or live in a neighborhood with fewer restaurant options, the usefulness of Zomato Gold drastically reduces. Many users report that the Pro benefits are not available at most restaurants in their vicinity. When you can’t use the features you paid for, continuing the membership becomes pointless.

This regional limitation is especially important for students, working professionals, or digital nomads who relocate frequently and need their subscriptions to adapt to changing locations.

5. Better Alternatives on the Market

The competitive landscape of food delivery has grown more dynamic. With platforms like Swiggy offering Swiggy One, and others like EatSure or Dineout offering robust reward programs and loyalty benefits, users have more choices than ever before.

Swiggy One, in particular, is often seen as a better alternative, offering free deliveries, lower surge pricing, and even benefits that extend to groceries and Instamart. These alternatives often make Zomato Gold look outdated or less comprehensive in comparison.

6. Lifestyle Changes

Lastly, users’ own lives evolve. Someone who used to order food frequently may start cooking at home, reduce eating out due to health reasons, or change jobs and move to a different city. With reduced frequency of food orders, a premium subscription like Zomato Gold becomes redundant.

In conclusion, whether it’s because of usability issues, pricing inconsistencies, or just lifestyle shifts, users have solid, legitimate reasons to cancel. But before you go ahead with the cancellation, it’s important to understand what’s at stake. Let’s look at a few important things you need to know before cancelling your Zomato Gold membership.

4. Before You Cancel: Things to Know

Cancelling a Zomato Gold (or Zomato Pro) membership may seem straightforward, but there are a few key aspects that every user should understand before taking the plunge. This will help you make an informed decision and avoid unpleasant surprises later.

1. Zomato Gold vs Zomato Pro – Know What You Have

First things first—understand whether you’re subscribed to the original Zomato Gold, the rebranded Zomato Pro, or even the newer Zomato Pro Plus (a tiered program that was trialed in some regions). Zomato has transitioned through various versions of its premium offerings, and while these are often merged under one interface, the benefits and rules may differ.

Zomato Pro is generally the active plan today, but if you had subscribed during the Gold era, your renewal terms might be under the old pricing or conditions. Make sure to check what specific version of the plan you’re on before cancelling.

2. Auto-Renewal is Often On by Default

Zomato sets auto-renewal as the default setting for Pro memberships. This means your account will be charged automatically at the end of the current cycle unless you manually cancel or turn off auto-renewal.

Even if you rarely use the subscription, you could still be billed unless this feature is disabled. And once charged, Zomato’s system typically does not allow refunds unless there’s a proven billing error or technical glitch.

3. Refunds Are Not Guaranteed

Zomato does not offer a clear-cut refund policy for Pro memberships. Most cancellations are final, and you won’t receive a refund for the remaining subscription period. If you've been auto-renewed and wish to reverse the charge, you’ll have to contact support—often with mixed results.

Some users have managed to get refunds when they raised complaints immediately after being charged. However, this is not a standard policy and should not be relied upon. It’s best to plan your cancellation at least 3–5 days before your current cycle ends.

4. Cancellation Does Not Remove Access Immediately

Once you cancel your Zomato Pro plan or turn off auto-renewal, your membership typically remains active until the current billing cycle ends. For example, if you cancel on the 10th day of a 30-day plan, you can still use the benefits for the remaining 20 days. This gives you some breathing room to use up the features before your access is revoked.

However, keep in mind that cancellation and turning off auto-renewal are not the same thing. Cancelling through Google Play or Apple App Store affects auto-renewal, while directly cancelling within the Zomato app might stop your current access depending on how the subscription was purchased.

5. Pending Orders Will Not Be Affected

Cancelling your Pro membership won’t interfere with any orders you’ve already placed. If you've placed an order under the Pro plan and cancel it right after, your current order and any Pro discount applied to it will still go through. The change takes effect after the cycle ends or based on your specific cancellation method.

6. You Can Rejoin Later

If you change your mind, Zomato allows users to re-subscribe to Pro at any time. However, the price and benefits at the time of rejoining may differ from what you previously had. In many cases, returning users do not get the same promotional rates they once enjoyed.

Knowing all of this helps you decide whether you want to cancel now, turn off auto-renewal, or wait until just before the plan ends. In the next section, we will walk through a step-by-step guide on how to cancel your Zomato Gold membership via the mobile app.

5. Step-by-Step Guide: How to Cancel Zomato Gold Membership (Mobile App)

For most users, the Zomato mobile app is the go-to platform for ordering food, tracking deliveries, and managing subscriptions. If you’ve subscribed to Zomato Gold (or Zomato Pro) through the app, then this section will guide you in detail on how to cancel Zomato Gold membership via your smartphone. Whether you’re using an Android device or an iPhone, the steps are generally similar but vary slightly if the subscription was made through Google Play or Apple App Store.

Step-by-Step Instructions (Direct Zomato App Subscription)

If you purchased the subscription directly from the Zomato app using a debit/credit card, here’s how to cancel it:

1. Open the Zomato App
   
   
   
   • Ensure you’re logged into the account that holds the Pro or Gold membership.
     
     
2. Go to the Profile Section
   
   
   
   • Tap on your profile picture or the menu icon (usually in the top-right corner).
     
     
   • Select ‘Your Account’ or ‘Settings’.
     
     
3. Access the Zomato Pro/Gold Tab
   
   
   
   • Look for the “Zomato Pro” tab or the section that mentions your active subscription.
     
     
   • Tap to open the membership dashboard.
     
     
4. Check Subscription Details
   
   
   
   • You will see your current membership status, renewal date, and benefits.
     
     
   • Scroll down to find the option labeled “Cancel Membership” or “Turn off Auto-Renew.”
     
     
5. Select ‘Turn Off Auto-Renew’
   
   
   
   • Tap on it. Zomato might ask you to confirm your decision.
     
     
   • You may be asked why you’re cancelling—choose any reason or skip.
     
     
6. Confirmation Message
   
   
   
   • Once confirmed, you’ll see a message saying that your Zomato Pro membership will not be renewed after the current cycle ends.
     
     
7. Email Confirmation
   
   
   
   • You should receive an email from Zomato confirming the change in your subscription status. Save this for your records.
     
     

Important Notes:

• Cancelling this way only stops auto-renewal. You will still have access to all Pro benefits until the end of the billing period.
  
  
• If you do not see the option to cancel within the app, it's likely your subscription was made via Google Play or Apple, which means you'll need to cancel through the respective app store. This is common with mobile-based purchases.
  
  

Troubleshooting:

• If the app crashes or the option to cancel is not visible, try updating the app to the latest version.
  
  
• Ensure you are using the same login credentials tied to the subscription.
  
  
• If all else fails, use Zomato’s customer support chat to manually request a cancellation.
  
  

This method is the most direct approach for users wondering how to cancel Zomato Gold membership within the app environment. However, if you’re accessing Zomato primarily via a web browser or desktop, the cancellation steps are slightly different. Let’s go over that next.

6. Step-by-Step Guide: How to Cancel Zomato Gold Membership (Desktop Website)

Not all users manage their Zomato account via a mobile app. Some prefer to use the desktop site, especially when placing bulk orders for groups or during working hours. If you are among them, the good news is that you can also cancel your Zomato Gold membership through the website, although the interface is a bit more subtle in displaying subscription settings.

Here’s a detailed guide on how to cancel Zomato Gold membership using the official Zomato desktop site:

Step-by-Step Instructions:

1. Visit Zomato’s Website
   
   
   
   • Go to www.zomato.com.
     
     
   • Make sure you are logged into the correct account (check the top right corner for your profile icon).
     
     
2. Click on Your Profile
   
   
   
   • Hover over or click your name/profile icon in the upper-right corner.
     
     
   • From the dropdown, select ‘Settings’ or ‘My Account’.
     
     
3. Navigate to Membership Section
   
   
   
   • Once inside account settings, look for a tab labeled ‘Zomato Pro’ or ‘Subscriptions’.
     
     
   • This section will show your current membership status and plan expiry date.
     
     
4. Locate Cancellation Option
   
   
   
   • Scroll to find an option like “Manage Subscription” or “Cancel Pro Membership.”
     
     
   • It may also be under “Payment Settings” depending on your subscription method.
     
     
5. Initiate Cancellation
   
   
   
   • Click on “Cancel Membership” or similar.
     
     
   • A prompt will appear asking for confirmation—proceed with the cancellation.
     
     
6. Auto-Renewal Confirmation
   
   
   
   • Once cancelled, you should see a message confirming that auto-renewal has been turned off and your subscription will expire at the end of the cycle.
     
     
7. Receive Email Notification
   
   
   
   • Zomato will email you a confirmation. Keep this email in case any billing discrepancies arise later.
     
     

Common Issues & Fixes:

• If you subscribed via Google Play or Apple ID, the web version will not allow you to cancel. You’ll be redirected or instructed to cancel via your respective app store.
  
  
• Sometimes, account features on the web are delayed or not fully synced. Refresh the page or try logging in via incognito mode if buttons aren’t clickable.
  
  

Tip:

• After cancelling, check again a day or two later to ensure auto-renewal is still off.
  
  
• Keep screenshots of each step in case you need to present proof during a refund request.
  
  

While the desktop method is just as effective as the mobile approach, it does require a bit more navigation. Zomato’s interface changes periodically, so if you do not see the expected options, contacting their support via live chat is a reliable fallback.

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7. How to Turn Off Auto-Renewal for Zomato Gold

One of the most crucial things users overlook while trying to figure out how to cancel Zomato Gold membership is that stopping auto-renewal is not always the same as cancelling the membership. Depending on how you subscribed—either directly through Zomato, the Google Play Store, or the Apple App Store—the auto-renewal settings are managed in different places. Failing to turn off auto-renewal can lead to unexpected charges, especially since Zomato rarely sends renewal reminders.

This section will walk you through how to turn off auto-renewal across all possible subscription paths.

A. Disabling Auto-Renewal via Zomato App (Direct Purchase)

If you purchased Zomato Pro or Gold directly using a debit card, credit card, or UPI through the Zomato app:

1. Open the Zomato app and go to your profile.
   
   
2. Navigate to the Zomato Pro or Subscription section.
   
   
3. You’ll see details of your current plan and renewal date.
   
   
4. Look for the toggle or link that says “Auto-Renew On” and tap to turn it off.
   
   
5. You will receive a confirmation message and potentially a follow-up email.
   
   

This method only works if Zomato has handled the billing internally. If you don’t see this toggle, your subscription is likely managed through a third-party app store.

B. How to Cancel Auto-Renewal via Google Play Store (Android)

If you used your Google account and paid via the Play Store, your subscription is being managed by Google. Here's how to stop Zomato from charging you again:

1. Open the Google Play Store on your Android device.
   
   
2. Tap on your profile icon in the top right.
   
   
3. Select ‘Payments & Subscriptions’ > ‘Subscriptions’.
   
   
4. Locate Zomato Pro in the list of active subscriptions.
   
   
5. Tap on it and select ‘Cancel Subscription’.
   
   
6. Choose a reason (optional) and confirm cancellation.
   
   

Google will also email you a confirmation. Your membership will remain active until the end of the current billing cycle, but no further payments will be deducted.

C. How to Cancel Auto-Renewal via Apple App Store (iPhone/iPad)

For iOS users, the App Store handles Zomato subscriptions if purchased through Apple billing:

1. Go to ‘Settings’ on your iPhone or iPad.
   
   
2. Tap your Apple ID profile at the top of the screen.
   
   
3. Select ‘Subscriptions’.
   
   
4. Look for Zomato Pro in your active subscriptions list.
   
   
5. Tap on it and choose ‘Cancel Subscription’.
   
   

Apple will notify you of the cancellation, and your plan will end at the billing cycle’s completion. This ensures you're not charged again unless you manually renew it.

D. Important Notes and Caveats

• Cancelling auto-renewal does not remove current access—you’ll still enjoy benefits until the period ends.
  
  
• Zomato support cannot directly manage subscriptions made via Google or Apple due to their platform restrictions.
  
  
• Always double-check the cancellation by revisiting the subscription tab 24 hours later.
  
  
• Take a screenshot of the cancellation confirmation and email it to yourself.
  
  

For those exploring how to cancel Zomato Gold membership, disabling auto-renewal is the most critical action to avoid further billing. Even if you're still deciding whether to cancel completely, turning off this option buys you time and control over your spending.

Next, we’ll address the common issues people face during cancellation—and how to solve them.

8. Common Issues Faced While Cancelling

For a process that seems simple on the surface, cancelling a Zomato Gold membership often presents frustrating complications. From vague UI navigation to refund challenges, users face multiple roadblocks. In this section, we’ll go over the common problems and explain how to address them effectively.

A. Option to Cancel or Disable Auto-Renewal Not Visible

One of the most common issues users face is not being able to locate the cancel button. This usually happens because of the following reasons:

• The subscription was made via Google Play or Apple App Store, so the Zomato app does not allow cancellation directly.
  
  
• The app is outdated, and some features may not display correctly.
  
  
• Zomato is running a promotional cycle, and the cancel option is hidden behind extra menus or FAQs.
  
  

Fix:
Update the Zomato app to the latest version and check again. If the issue persists, visit the Play Store or App Store settings to manage your subscription.

B. Charged Even After Cancellation

Some users report that even after cancelling or turning off auto-renewal, their card was charged on the renewal date.

Causes:

• The cancellation wasn't confirmed properly.
  
  
• There was a syncing issue between Zomato and the app store.
  
  
• Cancellation was initiated after the billing date had passed.
  
  

Fix:

• Immediately contact Zomato support via live chat.
  
  
• Share screenshots of your cancellation.
  
  
• If charged via Google or Apple, reach out to their support for refunds. These platforms often resolve billing disputes more efficiently than Zomato.
  
  

C. Unable to Contact Support

Another issue users commonly face when exploring how to cancel Zomato Gold membership is poor support access. The chat support feature is sometimes hidden, and users are looped through automated FAQs with no resolution.

Fix:

• Go to “Help” in the app and select a topic unrelated to cancellation (like order issue).
  
  
• Choose “Chat with an agent” instead of FAQ browsing.
  
  
• Be persistent. Ask to escalate the issue or request human intervention.
  
  

D. Refund Not Processed

Zomato has no formal refund policy for Pro memberships. However, in certain cases—like accidental auto-renewals or failed services—you can request a refund. Unfortunately, many users say their refund requests are declined or ignored.

Fix:

• Request a refund within 24–48 hours of charge.
  
  
• Submit a formal complaint via email and app chat.
  
  
• Escalate to the grievance officer if needed (Zomato provides this info in their privacy policy).
  
  

E. Membership Still Shows Active After Cancellation

Some users notice that even after cancelling, their membership status shows as active.

Fix:

• This is normal if your cancellation is for the next cycle (i.e., you’re still within the active period).
  
  
• If it's still active after the billing date, raise a complaint with screenshots.
  
  

The process of cancelling your membership should not be an ordeal. But in reality, many users do face confusion and resistance. Being prepared for these issues ensures that you not only know how to cancel Zomato Gold membership but also how to follow through until your account is fully cleared of recurring payments.

9. How to Request a Refund (If Eligible)

If you’ve recently been charged for a Zomato Gold or Pro renewal that you didn’t intend to authorize, your first instinct may be to request a refund. Unfortunately, Zomato’s official stance on refunds is somewhat opaque. They do not guarantee refunds for Pro or Gold memberships and often handle such requests on a case-by-case basis. Still, knowing how to cancel Zomato Gold membership and how to request a refund immediately afterward can improve your chances of success.

A. Refund Eligibility Criteria

Zomato does not provide a detailed refund policy for its Pro or Gold subscriptions. However, based on user experiences, these are some situations where a refund may be considered:

• Unintended Auto-Renewal: If you forgot to cancel before the renewal date and were charged automatically.
  
  
• Technical Issues: If Zomato Pro benefits were not applied during an order due to system glitches.
  
  
• Billing Errors: If you were double-charged or charged even after cancellation confirmation.
  
  
• Cancelled Within 24 Hours: If you cancel the subscription within the first few hours of auto-renewal, Zomato may consider refunding.
  
  

B. How to Contact Zomato for a Refund

1. Open the Zomato App.
   
   
2. Go to your profile and tap on ‘Help & Support.’
   
   
3. Select a recent order (if applicable) or tap into Zomato Pro > Other issues.
   
   
4. Choose ‘Chat with Us’ or ‘Request a Callback’ (if available).
   
   
5. Explain your issue clearly: that the auto-renewal was not intentional and that you want a refund.
   
   

Be polite but firm. The clearer and more specific you are, the better your chances of resolution. Use words like “unauthorized charge,” “accidental renewal,” or “auto-renewal cancellation not reflected” to ensure it gets logged accurately.

C. Sample Refund Request Template

Hello, I was recently charged ₹XXX for the auto-renewal of my Zomato Pro membership. I was not notified prior to the renewal and had intended to cancel the membership before this cycle. I would like to request a refund for the latest transaction as I will not be using the service. Please let me know if any further details are required.

D. Other Channels to Escalate Refund Requests

If Zomato support is unresponsive or denies the refund:

• Email: Send a refund request to Zomato’s official support email address (usually support@zomato.com).
  
  
• Social Media: Tweet at @zomatocare on Twitter/X or message them on Facebook for faster escalation.
  
  
• Grievance Redressal: Zomato is legally required to have a grievance officer. You can find their contact in the privacy policy and escalate your issue formally.
  
  
• App Store or Google Play: If you paid through an app store, request a refund directly through Apple or Google. Both platforms have clearer refund policies than Zomato.
  
  

E. Refund Timelines and Follow-Up

If approved, refunds generally take 5–7 business days to reflect in your account. If you do not receive a response in 48 hours, follow up with the same ticket number to maintain continuity in your request.

Refunds are not always guaranteed, but they are not impossible either. If you act quickly, provide evidence, and use the proper channels, you increase your odds of recovering your money. Knowing how to cancel Zomato Gold membership is essential—but equally important is knowing how to fight for a refund when cancellation doesn't go as expected.

10. Alternatives to Cancelling – What You Can Try Instead

Before you rush to cancel, it’s worth evaluating whether there are any alternatives that can preserve some of your Zomato Gold benefits without incurring the full cost or commitment. While many users ultimately decide that cancellation is the best route, others find workarounds that make the membership more useful or less expensive.

Let’s look at a few alternatives you should consider before deciding to go forward with how to cancel Zomato Gold membership.

A. Turn Off Auto-Renewal, Don’t Cancel Immediately

If you’re still unsure about cancelling, but want to avoid being charged again, turning off auto-renewal is a great first step. This way, you can still use the remaining days of your subscription and decide closer to the expiry date whether the plan has delivered any value.

Benefits of this approach:

• Avoids the risk of an unintentional charge.
  
  
• Gives you time to reassess.
  
  
• Leaves the door open to a discount offer (Zomato often gives deals to win back customers just before expiry).
  
  

B. Switch to a Shorter or Discounted Plan

Sometimes, Zomato offers 3-month trial plans or reduced-cost Pro plans through referral links or during promotions. If your primary concern is cost, it may be worth downgrading to a shorter-duration plan instead of cancelling completely.

Zomato occasionally bundles Pro subscriptions with payment wallets like Paytm or offers cashback deals through cards. Taking advantage of these limited-time offers can ease the financial burden.

C. Pause Your Membership (If Available)

Some users have reported seeing a ‘Pause Membership’ option in the Pro settings. While this feature isn't universally available, if you do see it, it can be a good interim solution. Pausing freezes your plan without cancellation and ensures you don't lose unused days.

Benefits:

• Retains remaining validity.
  
  
• Lets you resume when you're back to ordering frequently.
  
  
• Avoids the hassle of re-subscribing later.
  
  

D. Share Membership Benefits Within Family

While Zomato doesn’t officially support family sharing of subscriptions, many users simply log in across multiple devices to use one account for food orders. If you live with friends or family, you can pool the cost and share the benefits. This reduces your personal cost and might make it worthwhile to retain the subscription.

E. Switch to Another Food Delivery Platform

If you’re cancelling due to limited value or lack of features, consider evaluating alternatives:

• Swiggy One: Offers free delivery, lower surge pricing, and Instamart access.
  
  
• EatSure Elite: A curated collection of top-rated brands with delivery benefits.
  
  
• Dineout Passport (if revived): More focused on fine dining with flat discounts.
  
  

These platforms offer similar or better value, and some even provide free trials for new users.

F. Contact Support for a Loyalty Offer

Some users have had success requesting a discounted renewal plan by reaching out to Zomato support. While not officially advertised, loyalty discounts or recovery offers are sometimes available for customers considering cancellation.

Before fully committing to cancelling, explore these options. One of them might help you retain the benefits you enjoy while minimizing your costs or commitment. However, if none of these options suit your needs, then the decision to cancel Zomato Gold membership remains a valid and responsible one.

11. What Happens After You Cancel Zomato Gold

Once you’ve gone through the steps to cancel your Zomato Gold membership, it’s important to understand exactly what changes—both immediate and long-term—will take place in your Zomato account. Knowing what happens after cancellation will help set the right expectations, prevent confusion, and allow you to adjust your food ordering habits accordingly.

While many users assume all benefits disappear instantly, that’s not always the case. Here’s a breakdown of what you can expect after you follow through with how to cancel Zomato Gold membership.

A. Access to Benefits Until Plan Expiry

When you cancel Zomato Gold (or Pro), you do not lose access immediately. Unless you’ve requested a refund or deactivation with immediate effect, your membership remains valid until the end of your current billing cycle. This means:

• You can still enjoy priority delivery, special discounts, and exclusive Pro-only deals.
  
  
• You’ll continue seeing Pro tags on eligible restaurants during checkout.
  
  
• You can place orders and use benefits without any restrictions until your expiration date.
  
  

This gives you a grace period to make the most of your remaining time, especially if you decide to reverse your decision or renew at a later time.

B. Loss of Priority Customer Support

One of the Pro membership features is “priority” customer support, which promises faster resolutions. Once your membership officially ends, your access to this enhanced support is revoked. Post-cancellation, you may experience slower response times for issues like order problems, refund requests, or account troubleshooting.

This doesn’t mean Zomato stops helping you—it just means your support tickets will be handled in the regular queue alongside non-Pro users.

C. Changes in Discounts and Order Pricing

As a Pro user, you often get exclusive discounts on partner restaurants—sometimes up to 40%. After cancellation:

• These Pro-only discounts will no longer be visible.
  
  
• You'll need to rely on general coupons or platform-wide offers.
  
  
• Delivery charges may apply more frequently, especially during peak hours or on smaller orders.
  
  

This shift can lead to slightly higher order totals, especially if you order frequently or from premium outlets.

D. Retention Offers May Appear

Zomato, like many subscription-based businesses, sometimes attempts to win back users with retention offers. After cancellation, keep an eye on:

• In-app notifications offering discounted Pro plans.
  
  
• Promotional emails with exclusive codes for renewing at a lower price.
  
  
• Pop-ups during checkout showing “last chance” Pro offers.
  
  

These offers may not always be publicized, but if Zomato detects you're a frequent user, they may attempt to re-engage you.

E. Your Order History Remains Intact

Cancelling your membership does not affect your order history, saved addresses, payment methods, or preferences. You can still use Zomato exactly as before, just without the Pro features. This means:

• Your order data is safe.
  
  
• Your reviews and bookmarks remain unchanged.
  
  
• You can continue ordering with the same account seamlessly.
  
  

F. Rejoining in the Future

You can re-subscribe to Zomato Gold (Pro) at any time. However, the pricing and available plans may differ from what you previously had. Often, returning users are not offered introductory discounts, unless part of a promotional event.

So if you think you might want to come back later, it may be worth taking screenshots of your current plan details or saving promotional links.

12. Zomato’s Customer Support & Feedback After Cancellation

One of the final stages in understanding how to cancel Zomato Gold membership is dealing with customer support and knowing what happens after you leave feedback. Many users cancel their subscriptions quietly, but others are prompted—either during the cancellation flow or afterward—to provide feedback or engage with Zomato’s support team. This section explores what that process looks like and how Zomato typically responds to it.

A. In-App Feedback Collection During Cancellation

When you initiate a cancellation, Zomato will often present a feedback screen. This screen may ask:

• Why are you cancelling?
  
  
• What could Zomato have done better?
  
  
• Would you reconsider if offered a discount?
  
  

While optional, this feedback is part of Zomato’s internal analytics to understand churn. Your answers may influence the kinds of promotions you’re offered in the future. For example:

• If you select "Too Expensive" as a reason, you may later see a 50% off re-subscription offer.
  
  
• If you mention "Limited restaurants in my area," the system may flag your location for partner expansion or improvements.
  
  

So, even though feedback is voluntary, it can have a tangible impact on how Zomato engages with you after cancellation.

B. Follow-Up Communication from Zomato

Depending on the reason selected during cancellation, Zomato may contact you via:

• Email: Offering incentives like free Pro trials, 3-month plans, or cashback offers.
  
  
• Push Notifications: Reminding you of “last chance” deals.
  
  
• In-App Banners: Visible on the home screen or during checkout.
  
  

While this might feel intrusive to some, others find it helpful—especially if they’re on the fence about cancelling permanently.

C. Dealing with Post-Cancellation Support

If you cancelled due to billing errors, dissatisfaction, or Pro not applying during orders, you may be in touch with customer support even after cancellation. Here’s what to expect:

• Support may ask for order IDs, screenshots, or transaction receipts.
  
  
• You might need to explain your issue multiple times across agents.
  
  
• Zomato typically avoids giving refunds unless the issue is critical or well-documented.
  
  

Be firm but polite. Escalate the issue if initial responses are generic or unhelpful. Ask to speak to a senior support representative or submit a formal complaint.

D. Grievance Redressal Mechanism

As per India’s IT and Consumer Protection rules, Zomato is required to appoint a Grievance Officer. If your issue remains unresolved:

1. Visit Zomato’s Privacy Policy or Terms of Use page.
   
   
2. Scroll to the Grievance Redressal section.
   
   
3. Note the contact details and send a formal complaint with supporting documents.
   
   

This legal route is useful for serious billing issues, repeated support negligence, or refusal to honor valid refund claims.

E. How Zomato Reacts to Negative Reviews Post-Cancellation

If you decide to share your experience publicly—via app store reviews, Twitter, or other social platforms—Zomato’s support team may reach out proactively. They monitor these channels to mitigate brand damage.

• Use factual, constructive language when posting public feedback.
  
  
• Highlight exact steps you took and what failed.
  
  
• Include your ticket ID if referencing a past complaint.
  
  

Often, public visibility increases the urgency with which your issue is handled.

Cancelling a subscription is more than just toggling a switch—it’s also about how the company handles your exit. Zomato’s post-cancellation support is a mixed bag. Some users receive generous retention offers and fast resolutions, while others face sluggish responses and repeated escalations. Ultimately, being prepared and knowing how to frame your feedback makes a big difference in how smoothly the exit process goes.

13. Best Zomato Gold Alternatives to Consider

Once you’ve understood how to cancel Zomato Gold membership, the next logical step for many is to look for other ways to save money on food delivery and dining out. Thankfully, there’s no shortage of alternatives in the Indian market. In fact, several competing platforms have launched their own premium programs to win over food lovers, offering perks like free delivery, faster service, exclusive restaurant deals, and even grocery benefits.

Here’s a comprehensive breakdown of the best Zomato Gold alternatives currently available, along with what they offer and why they may be a better fit for your preferences and lifestyle.

A. Swiggy One

Swiggy One is arguably Zomato Pro’s biggest rival. It’s a premium membership launched by Swiggy, India’s other major food delivery giant. The benefits are quite competitive:

• Unlimited free delivery on food orders above a minimum value.
  
  
• No surge fees during peak hours.
  
  
• Free Instamart deliveries (Swiggy’s instant grocery service).
  
  
• Discounts on Genie and Dineout services (where applicable).
  
  
• Priority customer support for Pro users.
  
  

Swiggy One often runs promotional trials (₹49 for a month or ₹129 for 3 months), making it very affordable for first-timers. If you frequently order groceries as well as food, Swiggy One offers more all-round value than Zomato Gold.

B. EatSure Elite

EatSure, a delivery platform specializing in top-rated restaurant brands, offers a unique loyalty program called EatSure Elite. It's not as widespread as Zomato or Swiggy, but it appeals to users looking for high-quality, hygienically prepared food.

Perks include:

• Free delivery on all orders, no minimum value.
  
  
• Access to top brands like Faasos, Behrouz Biryani, Oven Story, and more.
  
  
• Priority delivery slots and better packaging.
  
  
• Often bundled with wallet cashback offers (Simpl, Paytm, etc.).
  
  

This is a great alternative if you prioritize brand trust, consistent quality, and offers across fewer but more curated food options.

C. Dining-Focused Apps (Dineout, EazyDiner)

If your primary use of Zomato Gold was for restaurant dining rather than delivery, then Dineout or EazyDiner might be better fits. While Zomato Gold’s dining perks have been scaled down, these apps still offer strong value for dine-in experiences.

Dineout Passport:

• Up to 40% off on meals at partner restaurants.
  
  
• Exclusive invites to culinary events.
  
  
• Accepted at many 4-star and 5-star hotels.
  
  

EazyDiner Prime:

• Flat 25–50% discounts at premium dining outlets.
  
  
• Cashback through EazyPoints.
  
  
• Available in most metro cities.
  
  

For those who still prefer restaurant experiences over delivery, these apps fill the gap left by Zomato Gold’s original dining model.

D. Banking and Wallet Perks

Several banks and payment apps have tied up with restaurants and delivery platforms to offer dining privileges:

• HDFC and Axis Bank cards often come with complimentary Dineout Prime memberships.
  
  
• American Express and ICICI Bank offer special weekend dining discounts.
  
  
• Paytm and PhonePe run rotating cashback offers on food delivery orders.
  
  

Before subscribing to another food loyalty program, check your existing cards and apps—you might already have access to a good deal without paying extra.

E. Homemade Food and Cloud Kitchen Subscriptions

Emerging cloud kitchens and homemade food startups like WahChef, Homemade Love, or The Yummy Idea are entering the scene with subscription models:

• Weekly meal boxes.
  
  
• Monthly tiffin services.
  
  
• Fixed-price menus with delivery included.
  
  

These are particularly useful for working professionals or students looking for predictable and affordable meal options without the fuss of browsing through restaurant listings.

In summary, cancelling your Zomato Gold membership doesn’t mean you have to give up on food savings altogether. Depending on your eating habits—whether it’s delivery-heavy, dine-in-focused, or grocery-inclusive—there’s an alternative that can better match your needs. Once you’ve learned how to cancel Zomato Gold membership, it’s just a matter of switching to a smarter, more cost-effective service.

14. FAQs About Cancelling Zomato Gold Membership

After reading through the detailed process of how to cancel Zomato Gold membership, many users still have questions—especially about technicalities, timelines, and what cancellation truly entails. This section compiles the most frequently asked questions and answers them clearly.

Q1. Does cancelling Zomato Gold end my membership immediately?

No. Cancelling your membership (or turning off auto-renewal) does not end it immediately. You will continue to receive all Pro or Gold benefits until the end of your current billing cycle. The cancellation only prevents future charges.

Q2. Will I get a refund if I cancel?

Zomato typically does not issue refunds for Gold or Pro memberships unless:

• You were charged due to an auto-renewal you didn’t intend.
  
  
• There was a technical error or billing fault.
  
  
• You raise the complaint within 24–48 hours of the charge.
  
  

You’ll need to contact customer support directly and possibly escalate your request.

Q3. How do I know if my subscription was purchased through Zomato, Google, or Apple?

Check your original payment method:

• If you used a debit or credit card within the Zomato app, it was processed by Zomato directly.
  
  
• If you used Google Play, go to Play Store > Subscriptions.
  
  
• If you used Apple ID, check your iOS Settings > Subscriptions.
  
  

The method of cancellation depends on where the subscription was billed.

Q4. Can I cancel my Zomato Gold membership mid-cycle and rejoin later?

Yes. You can cancel anytime and rejoin later. However, prices and promotional offers may have changed by then. If you had a discounted or introductory plan, you may not be able to get the same rate again.

Q5. What happens if I uninstall the Zomato app without cancelling?

Uninstalling the app does not cancel your membership or stop auto-renewal. You must explicitly cancel through the app, Play Store, or App Store. Otherwise, you may still be charged.

Q6. Can I use another Zomato account to get a new Pro subscription at a discount?

Zomato sometimes limits promotions to unique mobile numbers or devices. While it's technically possible to use another account, doing so may violate Zomato’s terms and can affect your ability to use the platform in the future.

Q7. Do I lose my order history or saved restaurants when I cancel?

No. Cancelling your Zomato Gold membership does not affect your personal data. Your order history, saved addresses, reviews, and bookmarks all remain intact.

Q8. Will I be reminded before auto-renewal?

Usually, Zomato does not send a reminder before renewal. This is one of the most common user complaints. It’s advised to set your own calendar reminder or disable auto-renewal manually in advance.

This FAQ aims to clear up lingering doubts about the cancellation process. If you still have specific concerns, you can always reach out to Zomato’s support or consult the in-app help section. Knowing how to cancel Zomato Gold membership is only part of the process—understanding the finer details ensures a smooth exit and avoids surprises.

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