How to Cancel Jio Fiber Connection

This combination of high-speed connectivity plus entertainment and calling packages made Jio Fiber a compelling choice for millions of Indian homes, fueling rapid adoption.

Common Reasons Why Users Cancel Jio Fiber

Despite the many advantages, not every Jio Fiber subscriber stays long-term. Here are some common reasons people decide to cancel their Jio Fiber connection:

• Relocation to Areas without Jio Fiber: Though Jio Fiber is expanding rapidly, its availability is still limited to certain cities and towns. If you move to a location without Jio Fiber coverage, cancellation is necessary.
  
  
• Switching to Other ISPs: Some customers may find better deals or more reliable services from competitors like Airtel Xstream, ACT Fibernet, or local providers.
  
  
• Unsatisfactory Service Experience: Issues such as frequent downtime, slow speeds during peak hours, or unresponsive customer support can frustrate users and prompt cancellation.
  
  
• Financial Constraints: Budget cuts or reassessment of monthly expenses may lead customers to cancel or pause their broadband subscriptions.
  
  
• Temporary Needs: Some users only need broadband for a short period (e.g., during a project or a home renovation) and cancel once that period ends.
  
  

Whatever your reason, it’s reassuring to know that Jio Fiber offers multiple convenient cancellation methods — both online and offline — to suit different customer preferences.

What This Guide Covers

This article acts as your complete handbook for cancelling Jio Fiber in 2025. It covers:

• What you need to know before cancelling, including device returns and charges
  
  
• Step-by-step methods for cancelling through the MyJio app, customer care calls, and email
  
  
• The post-cancellation process, including device pickup and refunds
  
  
• How to return Jio Fiber devices properly to avoid extra charges
  
  
• Understanding refund policies and timelines
  
  
• Troubleshooting common issues during cancellation
  
  
• Alternatives to outright cancellation, like pausing or plan downgrades
  
  
• Answers to frequently asked questions (FAQs)
  
  

By following this guide, you can ensure a hassle-free cancellation experience and avoid common pitfalls like forgotten device returns or delayed refunds.

II. Important Things to Know Before Cancelling Jio Fiber

Before you jump into the cancellation process, it’s crucial to understand certain policies and procedures to ensure the process is smooth and you avoid unnecessary charges or complications.

Understanding Your Jio Fiber Devices and Return Requirements

When you subscribe to Jio Fiber, the company installs certain hardware at your home, including:

• Fiber Optic Router: This device connects your home to the Jio Fiber network.
  
  
• Optical Network Terminal (ONT): This converts the optical signal to a digital signal your devices can use.
  
  
• Set-Top Box (If you opted for TV or OTT services): For streaming live TV and OTT content.
  
  

These devices remain the property of Jio, and you are required to return them upon cancellation. Failure to return the devices or returning damaged equipment can lead to penalty charges, which may be deducted from your security deposit or billed separately.

Key points about device return:

• Return Condition: Devices must be returned in good working condition. If the technician finds scratches, broken parts, or missing accessories, Jio may charge you for repairs or replacement.
  
  
• Technician Visit: After cancellation, Jio schedules a technician visit to your home to collect the equipment. You should ensure you are available or arrange for someone else to hand over the devices.
  
  
• Return Acknowledgment: Always request a receipt or acknowledgment for the returned devices. This documentation is your proof in case of any future disputes.
  
  

Failing to comply with device return policies can delay your refund and may cause you to be billed additional charges.

How Your Plan Type Affects Cancellation

Jio Fiber offers various subscription types and plans, which can impact your cancellation process and any charges or refunds you receive.

• Postpaid Monthly Plans: These are the most flexible. You can cancel anytime, and your service will continue until the end of the current billing cycle. No long-term lock-in fees apply.
  
  
• Prepaid Plans: If you have paid upfront for multiple months or a year, cancellation might mean forfeiting the unused prepaid balance, unless Jio’s policy offers a refund. Always check the refund terms for prepaid plans.
  
  
• Long-Term Plans with Lock-In: Some plans require you to commit for 6 months or 12 months. Cancelling before this period may attract early termination fees or cause you to lose some prepaid amount.
  
  
• Trial Period: Jio often offers a 7-day trial for new subscribers. If you cancel within this window, you might get a full refund of your security deposit and no cancellation fees.
  
  

To know your plan type and terms:

• Log into the MyJio app or Jio website and check your subscription details.
  
  
• Review your physical contract or welcome email.
  
  
• Contact Jio customer care if you are unsure.
  
  

Understanding your plan’s cancellation policies upfront will help you avoid unexpected charges or delays.

Charges and Refunds: What to Expect

When cancelling your Jio Fiber connection, several financial aspects come into play:

Security Deposit

At the time of installation, Jio Fiber collects a refundable security deposit (usually between ₹1,500 to ₹2,500 depending on the plan). This deposit covers equipment costs in case of damage or non-return.

• After cancellation and device return, your security deposit will be refunded.
  
  
• Refunds are processed only after a successful physical verification of device condition.
  
  
• If devices are damaged or missing, the cost will be deducted from your security deposit or billed separately.
  
  

Outstanding Dues and Penalties

• Any unpaid monthly bills, late fees, or penalties must be cleared before cancellation.
  
  
• If you cancel during a lock-in period, early termination fees may apply as per your plan terms.
  
  

Final Bill and Refund Timeline

• Jio issues a final bill that includes any pending charges and adjustments.
  
  
• Refunds for the security deposit and unused prepaid balance (if applicable) are processed within 30 to 45 days.
  
  
• Refunds are typically credited via the original payment mode or bank transfer (NEFT/UPI).
  
  

By planning ahead and understanding these financial details, you can avoid disputes and ensure your refund is processed smoothly.

Additional Tips Before Cancelling

• Document Everything: Keep screenshots or emails confirming your cancellation request and device return.
  
  
• Backup Your Data: If you use Jio Fiber’s set-top box or cloud services, save important recordings or files before cancellation.
  
  
• Check for Promotional Offers: Sometimes, Jio offers to waive cancellation fees or provide plan downgrades if you contact them before cancelling.

III. How to Cancel Jio Fiber Connection – Step-by-Step Methods

Jio Fiber offers multiple convenient methods to cancel your connection, catering to different user preferences—whether you prefer managing your account digitally, speaking with customer care, or using email for documentation. Below are detailed, step-by-step instructions for each method:

1. Cancel via MyJio App

The MyJio app is the easiest and most recommended way to cancel your Jio Fiber connection. It gives you control at your fingertips without needing to call or wait in queues.

Steps to Cancel Using MyJio App:

• Step 1: Open the MyJio app on your smartphone. If you haven’t installed it yet, download it from the Google Play Store or Apple App Store.
  
  
• Step 2: Log in using your registered mobile number and password or OTP.
  
  
• Step 3: On the home screen, tap on the ‘Jio Fiber’ section or find your broadband account in your profile.
  
  
• Step 4: Navigate to Support or Help & Support within the Jio Fiber section.
  
  
• Step 5: Select ‘Raise a Service Request’.
  
  
• Step 6: Under service request types, choose ‘Request for Disconnection’ or ‘Cancel My Service’.
  
  
• Step 7: Fill in the required details such as reason for cancellation, preferred date for device pickup, and any additional notes.
  
  
• Step 8: Submit the request.
  
  

Once submitted, you will receive a confirmation message or email acknowledging your cancellation request along with a service request number. Keep this number safe for future reference.

Advantages of Using MyJio App:

• Track the status of your cancellation request in real-time.
  
  
• Option to communicate directly with Jio support through chat.
  
  
• Easy to upload documents or share device pickup details.
  
  
• Reduces the chance of miscommunication common with phone calls.
  
  

2. Cancel via Customer Care (Toll-Free Call)

If you prefer a more personal approach or face issues with the app, calling Jio Fiber customer care is a reliable alternative.

Steps to Cancel Using Customer Care:

• Step 1: Dial the toll-free number: 1800-896-9999 (Jio Fiber customer support).
  
  
• Step 2: Follow the Interactive Voice Response (IVR) prompts to select the option related to broadband or fiber connection services.
  
  
• Step 3: Choose the option for service cancellation or disconnection.
  
  
• Step 4: When connected to a customer care executive, provide your registered mobile number and Jio Fiber Service ID (usually found on your bill or MyJio app).
  
  
• Step 5: Clearly state your intention to cancel the Jio Fiber connection and provide reasons if asked.
  
  
• Step 6: The executive will raise the disconnection request and provide you with a service request number. Note this down.
  
  

It’s advisable to ask for an estimated timeline for disconnection and device pickup during the call. Keep the call recording if possible or note down the representative’s name and time of the call as proof.

3. Cancel via Email

Email cancellation is an option if you want to have a documented trail or cannot use the app or phone.

Steps to Cancel Using Email:

• Step 1: Compose a clear, polite email addressed to jiofibercare@jio.com.
  
  
• Step 2: Include the following information in your email body:
  
  
  
  • Your full name
    
    
  • Registered mobile number linked to Jio Fiber account
    
    
  • Jio Fiber Service ID (found on bills or app)
    
    
  • Reason for cancellation (optional but recommended)
    
    
  • Preferred date for device return (if applicable)
    
    
• Step 3: Subject line example: "Request for Cancellation of Jio Fiber Connection – [Your Registered Mobile Number]"
  
  
• Step 4: Send the email and wait for a confirmation reply.
  
  

You should receive an acknowledgement email with a service request number and next steps within 24-48 hours. Follow up if you do not receive a response within that time frame.

IV. What Happens After You Cancel Jio Fiber

Once your cancellation request is successfully submitted via any of the above methods, here’s what you can expect in the coming days:

Confirmation and Acknowledgement

• You will receive an SMS or email confirmation from Jio confirming your disconnection request.
  
  
• The message will include your service request number, which you should keep safely for reference.
  
  

Device Collection and Technician Visit

• Jio schedules a technician visit to your registered address to collect the fiber optic router, ONT, and set-top box if applicable.
  
  
• Typically, this pickup happens within 3 to 7 working days of cancellation confirmation.
  
  
• Ensure the devices are ready and in good condition for smooth collection.
  
  
• The technician will provide a device return receipt as proof of handover.
  
  

Final Bill and Payment Clearance

• Jio will generate your final bill, covering any outstanding dues, penalties, or charges related to device damage if applicable.
  
  
• You are required to clear this bill before full disconnection is processed.
  
  
• If you have prepaid plans or advanced payments, your final bill will show the adjusted balance.
  
  

Refund of Security Deposit and Other Balances

• After device return and bill clearance, Jio will process refunds for:
  
  
  
  • Security deposit
    
    
  • Unused prepaid balance (if applicable)
    
    
• Refunds generally take 30 to 45 days to be credited.
  
  
• The mode of refund depends on your original payment method — usually credited back via bank transfer, UPI, or Jio wallet.
  
  

Service Termination

• Once all dues are cleared and devices are returned, your Jio Fiber service will be officially terminated.
  
  
• You will no longer be able to use the connection or associated services.
  
  

V. How to Return Jio Fiber Router & Set-Top Box

Returning your Jio Fiber devices properly is one of the most crucial steps to complete the cancellation smoothly. If not handled correctly, it can lead to unexpected charges or delay your refund.

What Devices Need to Be Returned?

• Fiber Optic Router: The main device that connects your home network to Jio’s fiber optic network.
  
  
• Optical Network Terminal (ONT): Converts the optical signals for your internet usage.
  
  
• Set-Top Box (If applicable): For TV and OTT content, if you subscribed to those services via Jio Fiber.
  
  
• Accessories: Any power adapters, cables, remote controls, or other equipment provided during installation.
  
  

Return Condition Guidelines

• Devices must be returned in good working condition.
  
  
• Ensure no physical damage like cracks, broken ports, missing buttons, or other visible damage.
  
  
• All accessories issued should be included. Missing accessories can lead to penalty charges.
  
  
• Remove any personal data from the set-top box or other devices if applicable.
  
  

How Does the Return Process Work?

1. Schedule Pickup: After you initiate cancellation, Jio schedules a technician visit to collect the devices. Usually, the pickup is arranged between 3 to 7 business days.
   
   
2. Technician Visit: The technician will come to your registered address on the agreed date. Be present to hand over the devices personally or authorize someone else.
   
   
3. Verification: The technician will inspect the devices for physical condition and accessories. Any damages or missing parts will be noted.
   
   
4. Receipt Issuance: After the return, you will receive a return receipt or acknowledgment slip. This document is very important as proof of device return and protects you from future claims of non-return.
   
   

What Happens If Devices Are Lost or Damaged?

• Jio reserves the right to charge for lost or damaged devices based on their market value or repair cost.
  
  
• These charges will be deducted from your security deposit or billed to you separately in your final bill.
  
  
• If you cannot find the original device but want to cancel, inform Jio customer care upfront and discuss possible solutions.
  
  

Tips for Smooth Device Return

• Keep your devices in a safe place once installation is complete to avoid damage or loss.
  
  
• Before cancellation, verify your device details and accessories with the MyJio app or your installation documents.
  
  
• Always insist on a return receipt during pickup.
  
  
• If the technician misses your appointment, contact Jio support immediately to reschedule.
  
  

VI. Refunds After Cancellation – What to Expect

After successfully cancelling your Jio Fiber connection and returning all devices, the next important aspect is the refund of your security deposit and any unused prepaid balance. Here’s what you need to know:

Refund Components

1. Security Deposit Refund:
   
   
   
   • Jio collects a security deposit during installation to safeguard against device loss or damage.
     
     
   • After device return and bill clearance, the full deposit amount (minus any deductions for damages or dues) will be refunded.
     
     
2. Unused Prepaid Balance:
   
   
   
   • If you had prepaid for multiple months or an annual plan, the unused balance might be refundable.
     
     
   • Refund policies for prepaid balances vary based on your plan and subscription terms.
     
     
   • For monthly postpaid plans, there is usually no prepaid balance as billing is done monthly.
     
     

Refund Timeline

• The refund process typically takes 30 to 45 working days after device return and final bill payment.
  
  
• Delays can occur if there are issues in device verification or pending payments.
  
  

Refund Modes

• Refunds are usually credited via the same mode of payment you used for subscription:
  
  
  
  • Bank account via NEFT/RTGS or UPI
    
    
  • Jio wallet credit (if applicable)
    
    
  • Original payment source (credit/debit card refunds may take longer due to bank processing)
    
    
• Make sure your bank or payment details are updated and correct in the MyJio app to avoid refund failures.
  
  

How to Track Your Refund

• Use your service request number and contact Jio customer care for refund status.
  
  
• Check your MyJio app or email for refund confirmation notifications.
  
  
• If there’s a delay beyond 45 days, escalate via MyJio app support or Jio’s social media handles for faster resolution.
  
  

What If You Don’t Get Your Refund?

• Confirm that devices were returned and acknowledged with a receipt.
  
  
• Ensure your final bill is fully paid.
  
  
• Follow up persistently with Jio support using your service request number.
  
  
• If needed, escalate to higher customer support tiers or consumer forums.
  
  

VII. Issues You May Face While Cancelling

While Jio Fiber aims to make cancellation easy, some users encounter challenges during the process. Being aware of these common issues and knowing how to address them can save you time and frustration.

1. Service Request Not Being Acted Upon

Sometimes, after raising a cancellation request via the app, customer care, or email, you might notice no follow-up or status update for several days.

Why it Happens:

• High volume of cancellation requests causing delays
  
  
• Technical glitches in updating service request status
  
  
• Miscommunication between departments (billing, field operations, etc.)
  
  

How to Fix:

• Use your service request number to follow up repeatedly via MyJio app or customer care.
  
  
• Escalate the issue through Jio’s Twitter handle @JioCare, which often prompts quicker action.
  
  
• Visit a nearby Jio store for in-person assistance if available.
  
  

2. Multiple Follow-Ups Required

You may need to contact customer care multiple times to confirm your cancellation, schedule device pickup, or get final bills.

Tips:

• Keep a log of all interactions with dates, agent names, and complaint IDs.
  
  
• Be polite but firm about your expectations and request escalation if needed.
  
  
• Use social media channels for faster escalation.
  
  

3. Refund Delays or Device Pickup Not Scheduled

Delays in technician visits to collect devices or in processing refunds are common complaints.

What You Can Do:

• Proactively call Jio customer care to schedule or reschedule device pickup.
  
  
• Use the MyJio app to track technician visits and refund status.
  
  
• Keep proof of all communications and device return receipts.
  
  
• If refund delays persist beyond 45 days, escalate via higher channels or consumer forums.
  
  

4. Lost or Damaged Device Disputes

If Jio claims you haven’t returned devices or returned damaged equipment, they may levy charges that you may disagree with.

How to Handle:

• Produce your device return receipt or acknowledgment.
  
  
• If the receipt is missing, try contacting the technician or Jio store for confirmation.
  
  
• If disputes continue, escalate formally through Jio’s grievance redressal portal.
  
  

VIII. Alternatives to Cancelling – Can You Pause Instead?

If you’re not sure about permanently cancelling your Jio Fiber service, Jio offers alternatives that might better suit your situation.

1. Suspend or Pause Your Service Temporarily

Some broadband providers allow users to pause or suspend service for a limited time (usually 1 to 3 months), which keeps your account active but stops billing temporarily.

• This can be helpful if you are relocating briefly or facing temporary financial constraints.
  
  
• Check with Jio customer care if this option is available on your plan.
  
  
• Note that during suspension, you typically cannot use the service.
  
  

2. Downgrade to a Lower Plan

Instead of cancelling, consider switching to a lower-priced plan with reduced speed or data limits.

• This keeps your connection active without a full cancellation.
  
  
• Downgrading can be done easily via the MyJio app or customer care.
  
  
• It’s a good option if you want to save money but keep broadband at home.
  
  

3. Shift Connection to a New Location

If you’re relocating within a city where Jio Fiber is available, you may transfer your connection to your new address instead of cancelling.

• Submit a relocation request through the MyJio app or customer care.
  
  
• Jio may schedule a technician visit for reinstallation.
  
  
• This avoids the hassle of cancellation and new subscription.
  
  

IX. Final Thoughts

Knowing how to cancel Jio Fiber connection properly is essential to ensure a hassle-free experience. By following the correct procedure—whether through the MyJio app, customer care helpline, or email—you can save time, avoid unnecessary charges, and prevent delays in device pickup and refunds.

Remember to always document your cancellation request by noting the service request number. This will help you track the status and provide proof if any issues arise. Equally important is the timely and proper return of Jio Fiber devices like the router, ONT, and set-top box in good condition to avoid penalty fees.

If you encounter any challenges during the cancellation process, do not hesitate to escalate the matter via the MyJio app support, customer care, or Jio’s social media channels. Additionally, consider alternatives such as pausing your service, downgrading your plan, or relocating your connection before deciding to cancel permanently.

This guide on how to cancel Jio Fiber connection aims to give you all the information you need to complete the process smoothly and get your refunds without hassle.

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X. FAQs

1. Can I cancel Jio Fiber online without calling customer care?
Yes, you can cancel Jio Fiber entirely online via the MyJio app by raising a service request for disconnection.

2. Will I get a refund if I cancel within the trial period?
If you cancel within the trial period (usually 7 days from activation), you are generally eligible for a full refund of the security deposit, provided devices are returned in good condition.

3. How long does Jio take to disconnect after request?
Typically, Jio Fiber disconnection is processed within 3 to 7 working days after the cancellation request is confirmed.

4. What if I lost the original router or accessories?
Inform Jio customer care upfront if you’ve lost any devices. You may be charged for the lost equipment as per company policy.

5. Can I reactivate my Jio Fiber after cancelling?
Reactivation depends on your previous plan and location availability. You may need to re-subscribe as a new customer in most cases.

6. What is the process for how to cancel Jio Fiber connection without visiting a store?

You can easily cancel your Jio Fiber connection without visiting a store by using the MyJio app or by contacting customer care via phone or email. Simply raise a service request for disconnection through the app or call the toll-free number 1800-896-9999. After submitting your cancellation request, Jio will guide you through device return and final bill clearance remotely.

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