How to Cancel Lenskart Order – Step-by-Step Guide for Website & App

That’s where understanding how to cancel Lenskart order becomes important. Whether you're trying to cancel a recent purchase made through the app, the desktop website, or need to reach customer support for help, Lenskart provides multiple ways to cancel—but only within specific timeframes.

Lenskart allows cancellation only if the product hasn't been shipped yet. Once your order enters the shipping phase, you might be able to refuse delivery or return it afterward, but direct cancellation won’t be available. That’s why acting fast is crucial if you're sure you don’t want the item.

In this complete guide, we’ll walk you through:

• How to cancel a Lenskart order via mobile app
  
  
• How to cancel on the Lenskart website
  
  
• What to do if your order has already been shipped
  
  
• Contacting customer support for cancellations
  
  
• Refund timelines and wallet credits
  
  
• What to do when cancellation options don’t appear
  
  

We’ll also touch on frequently asked questions like:

• Can you cancel a Cash on Delivery (COD) order?
  
  
• What happens to promo codes or discounts when an order is cancelled?
  
  
• Can you modify an order instead of cancelling it?
  
  

If you’ve just made a purchase and are second-guessing it, don’t worry—this guide on how to cancel Lenskart order will help you do it the right way and avoid unnecessary charges or delays. Let’s begin by understanding Lenskart’s cancellation policy and your eligibility to cancel.

Lenskart Order Cancellation Policy – What You Should Know

Before you jump into canceling your order, it’s crucial to understand Lenskart’s cancellation rules. Knowing the company’s policy helps set realistic expectations about when and how you can cancel—and what to do if the option isn’t available.

1. You Can Cancel Before the Order Is Shipped

Lenskart allows customers to cancel their order only before it is shipped. This typically means you’ll need to act quickly—within a few hours of placing the order. Once the product enters the “Ready to Ship” or “Shipped” status, cancellation through the app or website will no longer be available.

To check this:

• Go to the Lenskart app or website
  
  
• Navigate to My Orders
  
  
• View the order status
  
  
• If it’s still in “Processing”, you can cancel with one click
  
  

2. Prescription Orders May Have Tighter Restrictions

For customized prescription glasses, cancellation options may close sooner. Since lenses are made-to-order, they might go into production within minutes after placing the order. If the lens fitting process has begun, cancellation may not be allowed through the app interface.

3. Post-Shipment Cancellations Aren’t Allowed

If your item is already shipped, Lenskart won’t allow cancellation through the app or website. However, you may:

• Refuse delivery at the doorstep
  
  
• Accept delivery and initiate a return (if eligible)
  
  

Keep in mind that return eligibility depends on the product type and whether it’s marked as “non-returnable” due to customization.

4. COD vs. Prepaid Orders

Cancellation is generally allowed for both Cash on Delivery and Prepaid orders, as long as the status is still in processing. Refunds for prepaid orders are issued to the original payment method or Lenskart Wallet.

Understanding this policy is the first step in mastering how to cancel Lenskart order efficiently. In the next section, we’ll show you exactly how to cancel an order through the Lenskart mobile app, step by step.

3. How to Cancel Lenskart Order via Mobile App

Most Lenskart customers use the mobile app for placing orders, tracking delivery, and making changes. Fortunately, if your order hasn’t been shipped yet, you can also cancel it easily right from the app. If you’re wondering how to cancel Lenskart order using the app, the process is quick—but timing is everything.

Step-by-Step: Canceling an Order on the Lenskart App (Android & iOS)

1. Open the Lenskart App
   Launch the app on your Android or iOS device and ensure you're logged into your account.
   
   
2. Go to 'My Orders'
   Tap the ‘My Orders’ icon—usually found at the bottom of the screen or in the profile section.
   
   
3. Find the Order You Want to Cancel
   Scroll through your order history and tap on the specific order you wish to cancel.
   
   
4. Check Order Status
   If the status shows “Processing” or “Placed”, cancellation is still possible. If it says “Shipped” or “Out for Delivery”, cancellation won’t be available through the app.
   
   
5. Tap the ‘Cancel Order’ Button
   If eligible, you’ll see a Cancel Order or Cancel Item button. Tap it.
   
   
6. Select a Cancellation Reason
   Lenskart will ask you to choose a reason from a list (e.g., ordered by mistake, price concerns, product not needed).
   
   
7. Confirm the Cancellation
   After selecting the reason, confirm the cancellation. You’ll receive an email or in-app notification confirming the request.
   
   

If You Don’t See the Cancel Option:

• Your order might have already been processed or shipped.
  
  
• The product could be a customized prescription item that’s already in production.
  
  
• You may need to contact customer support for manual cancellation.
  
  

Refund Timeline for Canceled Orders via App:

• Prepaid Orders: Refunds are typically processed within 3–7 business days to your original payment method or Lenskart Wallet.
  
  
• COD Orders: No payment is made yet, so no refund is necessary.
  
  

Learning how to cancel Lenskart order through the app helps you act fast and avoid unnecessary returns or delivery refusals. Next, we’ll walk through the steps to cancel via the Lenskart website.

How to Cancel Lenskart Order on Website (Desktop or Mobile Browser)

If you placed your order on Lenskart.com using a laptop or mobile browser, you can also cancel it using the website’s built-in cancellation tools. Whether you prefer shopping on a bigger screen or just don't have access to the app, here’s how to cancel Lenskart order on the website step by step.

Step-by-Step Guide: Cancel via Lenskart Website

1. Visit www.lenskart.com
   Open your preferred browser and go to the official Lenskart website.
   
   
2. Log In to Your Account
   Click the Sign In button on the top-right corner. Use your registered mobile number, email, or social login to access your account.
   
   
3. Go to 'My Orders'
   After logging in, hover over your profile icon or click on your name, then select ‘My Orders’ from the dropdown menu.
   
   
4. Select the Order to Cancel
   Find the specific order from your list of recent purchases. Click ‘View Details’ or similar.
   
   
5. Click ‘Cancel Order’
   If the order is still in Processing or Placed status, a ‘Cancel Order’ button will appear. Click it.
   
   
6. Choose the Reason for Cancellation
   Pick a reason from the dropdown list—this helps Lenskart track order issues.
   
   
7. Confirm Cancellation
   After submitting, you'll see a confirmation message on-screen, and you'll also get a confirmation email or SMS.
   
   

Can’t Cancel on the Website?

• If your order shows “Shipped”, “Out for Delivery,” or “Delivered,” cancellation is no longer possible from the site.
  
  
• If the product is part of a special promotion or customized, it may be non-cancellable.
  
  

Refund Policy for Website Cancellations:

• Prepaid Orders: Expect your refund to be initiated within 3–5 business days.
  
  
• Lenskart Wallet Payments: Instant refund in most cases.
  
  

Whether you're on desktop or mobile, knowing how to cancel Lenskart order through the website gives you another quick route to managing mistakes or order changes without waiting for delivery.

How to Cancel Lenskart Order After It’s Shipped

If your Lenskart order has already been shipped, the standard cancellation button in the app or website will no longer be available. However, you still have a few options depending on the delivery stage and product type. Many customers ask, how to cancel Lenskart order after it’s shipped? The answer lies in choosing the right action at the right time.

Can You Cancel an Order Once It’s Shipped?

No, you cannot cancel the order directly once it is marked as “Shipped” or “Out for Delivery.” But you can:

1. Refuse Delivery at the Door
   If you don’t want the product, simply refuse to accept it when the delivery partner arrives. The item will be marked as “Return to Origin” and sent back to Lenskart automatically.
   
   
2. Accept and Then Return
   If it’s delivered, you can initiate a return request through the app or website. This works only for eligible items (non-customized, within the return window, etc.).
   
   
3. Contact Customer Support Immediately
   You may still try calling or chatting with Lenskart’s support to request a last-minute cancellation. Though not guaranteed, they may help if the item hasn’t reached the courier yet.
   
   

What Happens to Prepaid Orders?

If your prepaid order is refused at delivery or returned after acceptance:

• Refunds are processed once the item reaches back to Lenskart’s warehouse.
  
  
• It usually takes 5–7 business days to get your money back to the original payment method or Lenskart Wallet.
  
  

What About Customized Orders?

Orders involving custom lenses, prescription glasses, or personalized frames often cannot be returned or canceled once shipped. Always double-check your prescription before placing the order.

Important Tip:

Always keep an eye on the “Order Status” in the app. The faster you act (ideally before the “Shipped” stage), the easier it is to cancel. If not, use refusal and return policies effectively.

Knowing how to cancel Lenskart order after shipping helps you avoid getting stuck with unwanted products—and gives you options even if you miss the regular cancellation window.

6. How to Contact Lenskart Customer Support for Cancellation

If you’re unable to cancel your order through the app or website, or if your product is customized, contacting Lenskart’s customer service directly is the best option. They may be able to help cancel your order manually, provide return instructions, or clarify refund timelines. Here’s how to cancel Lenskart order with customer support.

When Should You Contact Support?

• Cancel button not visible
  
  
• Order already shipped
  
  
• You're unsure of your order status
  
  
• Product is defective or incorrect
  
  

Customer Support Channels:

1. Live Chat on App or Website
   
   
   
   • Available in the “Support” or “Help” section
     
     
   • Choose “Order Related” > “Cancel Order” > connect with an agent
     
     
2. Call Lenskart Customer Care
   
   
   
   • Phone: 1800-111-111 (or check the latest toll-free number on their website)
     
     
   • Available from 9 AM to 9 PM, all days
     
     
3. Email Support
   
   
   
   • Send a message to support@lenskart.com
     
     
   • Include your Order ID, registered mobile/email, reason for cancellation, and request a confirmation
     
     

Sample Email Template:

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Subject: Request to Cancel Lenskart Order – [Your Order ID]

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Dear Lenskart Team,

‍

I would like to cancel my order with Order ID [insert ID], placed on [insert date]. The reason for cancellation is [insert reason]. Please confirm the cancellation and initiate a refund if applicable.

‍

Thank you,

[Your Name]

[Registered Mobile Number]

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What to Expect:

• You should receive an email or SMS confirming the cancellation within 24–48 hours.
  
  
• If your order is not eligible for cancellation, support will inform you of the next steps (e.g., return/refund after delivery).
  
  
• Refunds, if applicable, are usually processed in 5–7 business days.
  
  

When the app or website doesn’t offer a direct solution, reaching out to support is the next best move to understand how to cancel Lenskart order quickly and correctly.

7. Refund Process After Lenskart Order Cancellation

If you’ve successfully canceled your order, the next question is—when will you get your money back? Whether you paid online, used Lenskart Wallet credits, or opted for Cash on Delivery, the refund process is straightforward once you understand the flow. This section breaks down everything you need to know about refunds after you’ve followed the steps for how to cancel Lenskart order.

Refund Timeline for Prepaid Orders

If you paid using:

• Credit/Debit Card
  
  
• UPI
  
  
• Net Banking
  
  
• Wallets like Paytm/PhonePe
  
  

Refunds are usually initiated within 2–3 business days after your cancellation is confirmed. The amount is credited back to your original payment method within 5–7 business days, depending on your bank or provider.

Refund to Lenskart Wallet (LK Cash)

In many cases, especially for promotional offers or instant processing, Lenskart may refund the canceled amount to your Lenskart Wallet (LK Cash). This allows faster refunds—usually within 24 hours—and can be used on your next order.

You can later transfer wallet funds to your bank account through the app by contacting support (if allowed), although it’s generally meant for reuse on Lenskart only.

Cash on Delivery (COD) Orders

Since no payment is made upfront, there’s no refund required. However:

• If you’ve partially paid via LK Cash or used a prepaid + COD combo, only the prepaid portion is refunded.
  
  
• If you refuse the delivery, the order is returned, and Lenskart marks it canceled—no further action is needed.
  
  

Refunds for Returned Items (After Delivery)

If your product has already been shipped and you return it after delivery:

• The refund is processed after the product reaches Lenskart’s warehouse and passes inspection.
  
  
• This takes around 7–10 working days, and you’ll be notified by SMS/email when it’s approved.
  
  

Important Notes:

• If you cancel during a sale or promotional offer, only the amount paid is refunded. Coupons may not be reinstated.
  
  
• Always save the order ID and cancellation confirmation email for reference.
  
  

Understanding how refunds work after you’ve learned how to cancel Lenskart order ensures you aren’t left guessing about your money. Now let’s explore whether canceling is your only option—or if you can modify the order instead.

8. Can You Modify or Edit Lenskart Order Instead of Cancelling?

Sometimes, you don’t want to cancel your Lenskart order entirely—you just want to change the frame color, correct your prescription, or update the delivery address. In such cases, canceling might feel extreme. So a common question users have is: can you edit a Lenskart order instead of cancelling it?

The short answer is: in limited cases, yes—but it depends on the order status and the type of changes you want to make.

1. Address or Contact Detail Updates

If your order is still in “Placed” or “Processing” status:

• You can often update the delivery address or phone number by contacting Lenskart’s customer support via chat or call.
  
  
• Lenskart does not currently offer an in-app or website option to edit the address yourself after placing the order.
  
  

2. Prescription Changes

If you've entered the wrong prescription and realized it soon after ordering:

• You must act immediately by contacting customer care.
  
  
• Once the lenses are in production, changes may not be accepted.
  
  
• For customized orders, it's often easier to cancel and reorder than request edits.
  
  

3. Changing Products (Frame/Color/Quantity)

Unfortunately, Lenskart does not allow product edits once an order is placed. If you want to:

• Choose a different frame or lens type
  
  
• Switch colors
  
  
• Add or remove items
  
  

You'll need to cancel the current order and place a new one with the correct details.

4. Can You Combine Two Orders or Split One?

No. Orders once placed are treated individually. You cannot merge orders or split a combo into separate deliveries after payment.

Summary:

Can You Edit?

Option Available?

Address

Contact support ASAP

Prescription

Yes, but time-sensitive

Frame/Item

No – Cancel and reorder

Quantity

No – Cancel and reorder

If you're unsure whether to cancel or modify, contacting Lenskart support is your best bet. And if editing isn’t possible, now you already know how to cancel Lenskart order the right way.

9. Common Issues While Cancelling Lenskart Orders

While Lenskart offers an easy interface for order management, users sometimes encounter problems when trying to cancel. If you’ve tried to follow the steps and still can’t figure out how to cancel Lenskart order, this section highlights the most common issues and how to resolve them quickly.

1. Cancel Button Not Available

Cause:
The most frequent issue is that the "Cancel Order" button doesn’t appear under the order in the app or website.

Why it happens:

• The order has moved to the “Shipped” or “Out for Delivery” stage.
  
  
• The product is a custom-made or prescription-based item already in processing.
  
  
• The order is part of a time-sensitive offer or combo deal with strict conditions.
  
  

Solution:

• Refuse delivery at the doorstep if the item is shipped.
  
  
• Contact Lenskart support for help if the order is still early in transit.
  
  
• Initiate a return after delivery if the product qualifies.
  
  

2. Order Stuck in “Processing” with No Update

Sometimes orders appear stuck in “Processing,” and the cancel option doesn’t work even though the item hasn’t shipped.

What to do:

• Wait for a few hours and check again. System delays can affect status updates.
  
  
• Contact customer care through the live chat feature or helpline to confirm status manually.
  
  

3. Cancellation Confirmed but No Refund Received

You might cancel successfully but don’t see your refund within the expected time.

Causes:

• Refund was issued to Lenskart Wallet instead of your bank account.
  
  
• Bank or card issuer processing delays.
  
  
• Order wasn’t fully canceled (e.g., part of the order shipped, part still processing).
  
  

Solution:

• Check your Lenskart Wallet balance inside the app.
  
  
• Contact Lenskart with your Order ID and ask for refund tracking.
  
  
• Wait 5–7 business days after confirmation before escalating.
  
  

4. Technical Glitches or App Freezing

Fixes:

• Update the Lenskart app to the latest version.
  
  
• Log out and back in again.
  
  
• Try switching to the website instead of the app.
  
  

When you understand these potential hiccups, you're better prepared to handle problems that may arise while figuring out how to cancel Lenskart order. If none of these solutions work, customer support should be your next step.

10. FAQs – Cancelling Lenskart Orders

To make your cancellation experience smoother, here are answers to some of the most frequently asked questions about how to cancel Lenskart order across different platforms and scenarios.

1. Can I Cancel a Lenskart Order After It’s Shipped?

No, you cannot cancel an order once it has been marked as “Shipped.” However, you can refuse the delivery or initiate a return after receiving the item if it's eligible.

2. How Long Do I Have to Cancel a Lenskart Order?

You can cancel your order anytime before it is shipped. Ideally, try to cancel within 1–2 hours of placing the order, especially for prescription glasses.

3. Can I Cancel a Cash on Delivery (COD) Order?

Yes. COD orders can be canceled through the app or website as long as the status is still “Processing.” If shipped, simply refuse delivery—you won't be charged.

4. Will I Get a Refund If I Used a Promo Code?

You will receive a refund for the actual amount paid. However, promo codes are usually not reusable after cancellation unless stated otherwise in the offer terms.

5. Can I Cancel a Guest Checkout Order?

No. You need to have a registered Lenskart account to track and manage orders. If you ordered as a guest, contact customer support with your email or phone number and order ID for help.

6. I Received the Wrong Product – Should I Cancel or Return?

If the product is already delivered, cancellation is no longer possible. You should initiate a return or exchange instead through the app or website.

These FAQs cover most common concerns users face while learning how to cancel Lenskart order and help avoid confusion during the process.

11. Cancelling a Lenskart Order Made Easy

Ordering eyewear online is incredibly convenient, but mistakes can happen—a wrong frame, an outdated prescription, or a simple change of heart. Luckily, Lenskart offers multiple ways to manage and cancel your order, provided you act quickly.

The key to successfully learning how to cancel Lenskart order lies in timing. If your order is still in the “Processing” stage, canceling via the app or website takes just a few taps. If it’s already shipped, you can either refuse delivery or initiate a return later—depending on the product’s eligibility.

For any confusion or special cases, Lenskart’s customer support is responsive and helpful. Whether you're seeking a refund, editing a detail, or escalating an issue, you have plenty of options at your disposal.

To recap:

• Cancel early, ideally within the first few hours of placing your order.
  
  
• Use the mobile app or website to cancel while the option is available.
  
  
• Contact customer support if your product is customized or the cancel button disappears.
  
  
• For shipped orders, refuse delivery or use the return policy.
  
  
• Refunds are smooth for both prepaid and COD orders.
  
  

Managing your eyewear order shouldn’t be stressful. With this complete guide, you now know exactly how to cancel Lenskart order in every possible scenario—saving time, money, and frustration.

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